FAQ

Hotels

My Booking

1. How can I book?

Individual guests can book in two ways:

If you have a credit card, you can go to our website https://www.arenahotels.com/en/hotels-istria or visit the Radisson hotels website (only for the Park Plaza hotels) https://www.radissonhotels.com/en-us/ and choose ono of the offered hotels. Then you need to enter your personal information and the information off your credit card. Having done so, you need to click on the Book button. You will soon get an e-mail confirmation with your booking code. Payment is done on arrival in cash or by credit card (can be different from the one you used to book).
If you don't have a credit card, you can contact us at 00385/52-529-400 or at [email protected] or our booking request webform https://www.arenahotels.com/en/request. It is important to tell us that you don't have a credit card. You will get an offer with all the information you need to make a bank transfer of ono third of the total price of the booking. When the money arrives, your booking will be confirmed. The rest of the amount is to be paid on arrival. This method of booking can be used only in case you are not arriving in the near future (the next five days) because it is important that the money arrives before you do.

2. When can we check-in and check-out?

It is possible to check-in from 2:00 pm, and the check-out is until 10:00 am (only in the Park Plaza Histria check-out is until 11:00 am). It is possible that your room is ready before the 2:00 pm check-in, but we cannot promise this. In case you arrive before 2:00 pm, please ask at the front office if your room is ready.

3. Can I pay in euro?

Yes

4. Can I pay by credit card?

Yes, you can pay by credit card. I doesn't have to be the credit card you used to make the booking.

5. Do I pay on arrival or on departure?

Guests are required to pay on arrival in cash or by credit card.

6. I made my booking, but I did not get a confirmation e-mail. Is my booking confirmed?

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking. There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at 00385/52-529-400 or at [email protected].

7. Can I book without a credit card?

Yes, you can. When booking in this mannor you would noed to pay 30% of the total amount upfront to our bank account and the rest on arrival. For more information, please send 1.1. How can I book.

8. Can my invoice be made out to my company's name?

Yes, the invoice can be made out to your company's name. It is very important to state this on arrival since we cannot make changes to an already made invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

9. If I book using a credit card, when will my card be charged?

Except for a very small number of booking where this is cleary written, we do not charge your credit card before you arrive. Your credit card number that you gave us is only a guarantee of your arrival. You pay on arrival.

10. When at the latest can I cancel my booking with paying cancellation costs?

You can cancel without any expenses up to 3 days before arrival.

11. Where can I see the details of my booking?

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at 00385/52-529-400 or at [email protected].

12. I would like to change my booking. How can I do that?

At the bottom of your booking confirmation you can find a link used to change your reservation. In case you are having trouble changing your reservation, please contact us at 00385/52-529-400 or at [email protected].

13. I would like to cancel my booking. How can I do that?

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

14. I would like to shorten my stay, but the system tells me that there is no availability.

It this case, please contact us at 00385/52-529-400 or at [email protected] and we will shorten your booking.

15. Can I add another person to my booking?

At the bottom of your reservation there is a link you can use to add people to your booking. In case you are having trouble, please contact us at 00385/52-529-400 or at [email protected].

16. How much will I be charged for the cancellation costs?

The cancellation cost is equal to the accomodation cost for the first night's stay.

17. Are the discounts already included?

Yes, they are. Any offer you get from use that mentions discounts already includes these discounts. That means it is not necessary to deduct anything from the price you see in the offer and it is final price.

18. How is the offer I received by e-mail valid?

Unless otherwise stated, the offer is valid until the prices change or until we run out of availability (whichever comes first).

19. Can we decide on arrival if we wish to add dinner to our booking?

Yes, you can in all our hotels, except in Guest house Riviera since it doesn't offer dinner.

20. Can I book a room on the ground floor, higher floor, quiet part of the hotel, close/far from the reception or a certain room number?

During the reservation process, you can write down your wishes in the comments section. We will do our absolute best to give you the room you wish to have, but we cannot guarantee it since it depends on availability.

21. Does your hotel have rooms suited to people with reduced mobility?

Only hotels Arena Holiday, Park Plaza Arena and Park Plaza Belvedere have such rooms, but it is a small part of the room contingent. Please contact us at 00385/52-529-400 or at [email protected] so we can check for availability.

Hotels

My Room

22. Where can see a list of things to be found in the room?

During the reservation process you can see what there is to be found in the room. If you wish to review this information, you can go to our website www.arenahotels.com and the do a search for the same room type or contact us directly at 00385/52-529-400 or at [email protected]

23. How often do you change the towels and the linen?

Park Plaza Arena – The towels are changed daily and the linen every 3 days

Park Plaza Histria – The towels are changed daily and the linen every 3 days

Park Plaza Belvedere – The towels are changed daily and the linen every 3 days

Arena Holiday – The towels are changed daily and the linen every 3 days

TUI BLUE Medulin – The towels are changed daily and the linen every 3 days

24. We have a small baby with us. Is it possible to enter the room before the usual check-in time (2:00 pm-14:00)?

Yes, it may be possible, but we cannot promise it. In case you arrive in the hotel before 2 pm, please ask if your room is already ready.

25. Is there any place to leave our lugagge before we can check-in or if we are staying in the hotel after check-out?

Yes, there is the lugagge room. Please, ask at the reception.

26. Can we add a cot for a child to our room?

In principle yes, but not in all rooms. You can add it in the following rooms:

Park Plaza Arena – All rooms except the Standard room pool view

Park Plaza Histria – yes, except in the Standard rooms

Park Plaza Belvedere – yes, except in the Standard rooms

Arena Holiday - yes

TUI BLUE Medulin – no

Guest house Riviera – no

27. Are pets allowed in the hotel?

Unfortunately, pets are not allowed in our hotels, but are allowed in the resorts. You can see more on the resorts here https://www.arenahotels.com/en/resorts-istria

28. Can we get a room with two separate beds (twin beds)/ono big bed (double bed)?

In principle yes. For more detail check below:

Park Plaza Arena – depends on availability

Park Plaza Histria - yes

Park Plaza Belvedere - yes

Arena Holiday – yes

TUI BLUE Medulin – this hotel has only double beds

Guest house Riviera – yes

29. Does the room have a hair dryer?

Park Plaza Arena – yes

Park Plaza Histria - yes

Park Plaza Belvedere - yes

Arena Holiday – yes

TUI BLUE Medulin – yes

Guest house Riviera – on request

30. Do you have room service?

Park Plaza Arena – yes, until 10 pm

Park Plaza Histria - yes, until 11 pm

Park Plaza Belvedere - yes, until 10 pm

Arena Holiday – yes, until 10 pm

TUI BLUE Medulin – yes, until 10 pm

Guest house Riviera – no

31. Do the rooms have an iron ?

Park Plaza Arena – yes, free of charge on request

Park Plaza Histria – only the Premium rooms

Park Plaza Belvedere - yes, free of charge on request

Arena Holiday – yes, free of charge on request

TUI BLUE Medulin – yes, free of charge on request

Guest house Riviera – yes, free of charge on request

Hotels

Miscellaneous

32. Do you have other restaurants in the hotel (other than the main restaurant)?

Park Plaza Arena - no

Park Plaza Histria - yes

Park Plaza Belvedere – yes

Arena Holiday - no

TUI BLUE Medulin - yes

Guest house Riviera - no

33. Does the restaurant have a child seat?

Park Plaza Arena - yes

Park Plaza Histria - yes

Park Plaza Belvedere - yes

Arena Holiday - yes

TUI BLUE Medulin -no

Guest house Riviera -yes

34. Do you serve vegeterian/vegan/gluten-free meals?

Yes, all our hotels serve vegeterian/vegan/gluten-free meals. You can write down your wishes in the comments section during the booking process and mention it on check-in.

35. Is it possible to exchange dinner for lunch?

Unfortunately, it is not possible to exchange dinner for lunch.

36. What are the working hours of the restaurant?

Park Plaza Arena - breakfast 07:00-10:00, dinner 19:00-21:00, a la carte restaurant 12:00- 22:00

Park Plaza Histria - breakfast 07:00-10:00, dinner 19:00-21:00, Yacht restoran 10:00- 21:00 (June-September)

Park Plaza Belvedere - breakfast 07:00-10:00, dinner 18:30-21:00, Lounge restoran Beach Bar Lungomare 10:00- 24:00 (June-September)

Arena Holiday - breakfast 07:00-10:00, dinner 19:00-21:00

TUI BLUE Medulin – breakfast 07:00-10:00, dinner 18:30-21:30, from 04/05 to 05/10 it is possible to book all-inclusive light (full board, drinks included at meal times and afternoon snack, coffee, tea and cake)

Guest house Riviera – breakfast 07:00-10:00

37. Does the hotel have parking?

All our hotels, except Guest house Riviera have parking, but the rooms don't have assigned parking spots. You are free to park anywhere you can find a spot.

38. Do you offer airport pickup?

Yes, we do. Please contact us at [email protected]

39. Do you offer animation programmes in the hotel?

Yes, all our hotels (except Guest House Riviera) have animation programmes.

40. Do you offer laundry services?

Park Plaza Arena - yes

Park Plaza Histria – yes

Park Plaza Belvedere - yes

Arena Holiday - yes

TUI BLUE Medulin - yes

Guest house Riviera – no

41. Do you offer excursions?

Park Plaza Arena – no, but we do in the nearby Park Plaza Verudela resort

Park Plaza Histria - no, but we do in the nearby Park Plaza Verudela resort

Park Plaza Belvedere – yes

Arena Holiday – no, but we do in the nearby Park Plaza Belvedere hotel

TUI BLUE Medulin - no, no, but we do in the nearby Park Plaza Belvedere hotel

Guest house Riviera – no

42. Is there a rent-a-car nearby?

Park Plaza Arena – no, but there is in the nearby Park Plaza Histria hotel

Park Plaza Histria - yes

Park Plaza Belvedere - no, but there is in the nearby town of Medulin

Arena Holiday - no, but there is in the nearby town of Medulin

TUI BLUE Medulin –no, but there is in the nearby town of Medulin

Guest house Riviera – yes, but on request only

43. Do you have an ATM in the hotel?

Yes, all our hotels have ATMs, except Arena Holiday, Arena Hotel Medulin and Guest house Riviera. There is an ATM in the Park Plaza Belvedere hotel located 100 meters from the Arena Holiday and the TUI BLUE Medulin. In the case of Guest house Riviera there is an ATM about 100 meters from the guest house.

44. What are the beaches near the hotel like?

The beaches are mostly rocky or covered in pebbles. The only sandy beach, Bijeca, is in Medulin near the TUI BLUE Medulin, Arena Holiday and Park Plaza Belvedere hotels. Guest house Riviera is located in the center of the city about 4,00 km from the beaches.

45. How far is the city centre from the hotel?

Park Plaza Arena - 4,4 km

Park Plaza Histria - 4,4 km

Park Plaza Belvedere - 12,3 km (to Medulin 1,2 km)

Arena Holiday - 12,3 km (to Medulin 1,2 km)

TUI BLUE Medulin - 12,3 km (to Medulin 1,2 km)

Guest house Riviera – 1,0 km

46. Is there public transportation to the city?

Yes, there is public transportation from all our hotels to the city centre, but buses go less frequently from Medulin (this is where our hotels TUI BLUE Medulin, Arena Holiday and Park Plaza Belvedere are located). Other than the bus, you can also take a taxi. You can find the contact information for the taxis here:

Taxi Cammeo 00385/52313313

Eko Taxi 00385/888000

Taxi Pula 00385/223228

or at https://pulainfo.hr/plan_your_trip/taxi/

47. Does the hotel have a station to charge electric cars?

Park Plaza Arena - yes

Park Plaza Histria - yes

Park Plaza Belvedere - yes

Arena Holiday – no, but there is one in the nearby Park Plaza Belvedere hotel

TUI BLUE Medulin - no, but there is one in the nearby Park Plaza Belvedere hotel

Guest house Riviera - no

48. Are the sunbeds free of charge?

Yes, the sunbeds are free of charge. The only place where they are charged is in the Park Plaza Histria hotel on the beach by the Yacht restaurant.

49. Can we reserve the sunbeds by the pool?

Unfortunately, that is not possible.

50. Are we allowed to occupy the sunbeds with towels or other personal effects while we are not using them?

Unfortunately, it is not allowed to occupy the sunbeds with towels or other personal effects if you are not using them.

51. Can we rent a bike in the hotel?

You can rent bikes near all our hotels.

52. Do you have a garage? (currently out of function)

Yes, we have a garage in the Park Plaza Verudela resort. Hotels Park Plaza Arena and Park Plaza Histria are located near the Park Plaza Verudela resort. The price is 35,00 kuna per day. The garage is under lock and key, but we are not responsible for any items left in the vehicle.

53. How many pools are there in the hotel?

Park Plaza Arena – 1 (outdoor) i 1 kids' outdoor

Park Plaza Histria – 2 (outdoor i indoor)

Park Plaza Belvedere – 3 (2 outdoor i 1 indoor)

Arena Holiday – 1 (outdoor)

TUI BLUE Medulin – 1 (outdoor)

Guest house Riviera – no pools

54. Are the pools heated?

All the outdoor pools are not heated, but the indoor pools are.

55. Are the pools filled with sea water or fresh water?

All the pools are filled with sea water.

56. Is the hotel equipped with a gym?

Park Plaza Arena - yes

Park Plaza Histria – yes

Park Plaza Belvedere - yes

Arena Holiday - yes

TUI BLUE Medulin - yes

Guest house Riviera – no

57. Is the use of the gym, pool, sauna and wellness free of charge for hotel guests?

Yes, the use of the gym, pool and sauna are free for hotel guests, but the wellness is not free of charge. You can see the pricelist here www.arenahotels.com/en/highlights/wellness

58. Does the hotel have a hair dresser or a beauty parlour?

Park Plaza Arena – beauty parlour yes, hair dresser no

Park Plaza Histria – yes

Park Plaza Belvedere - yes

Arena Holiday - yes

TUI BLUE Medulin – no, but there are both in the nearby Park Plaza Belvedere hotel

Guest house Riviera – no

59. Do you offer massages?

Park Plaza Arena - yes

Park Plaza Histria – yes

Park Plaza Belvedere - yes

Arena Holiday - no

TUI BLUE Medulin - yes

Guest house Riviera – no

Resorts

My Booking

60. How can I book?

If you have a credit card, you can go to our website https://www.arenahotels.com/en/resorts-istria or visit the Radisson hotels website (only for the Park Plaza Verudela resort) https://www.radissonhotels.com/en-us/ and choose ono of the offered resorts. Then you need to enter your personal information and the information off your credit card. Having done so, you need to click on the Book button. You will soon get an e-mail confirmation with your booking code. Payment is done on arrival in cash or by credit card (can be different from the one you used to book).
If you don't have a credit card, you can contact us at 00385/52-529-400 or at [email protected] or our booking request webform https://www.arenahotels.com/en/request. It is important to tell us that you don't have a credit card. You will get an offer with all the information you need to make a bank transfer of ono third of the total price of the booking. When the money arrives, your booking will be confirmed. The rest of the amount is to be paid on arrival. This method of booking can be used only in case you are not arriving in the near future (the next five days) because it is important that the money arrives before you do.

61. Can we book an apartment for less than 3 days?

Yes, it is possible to book an apartmetn for 2 days, but with a 20% price increase.A sty shorter than 3 days is possible in resorts Horizont and Splendid only on request.

62. When can we check-in/check-out?

It is possible to check-in from 4:00 pm, and the check-out is until 10:00 am. It is possible that your apartment is ready before the 4:00 pm check-in, but we cannot promise this. In case you arrive before 4:00 pm, please ask at the front office if your room is ready.

63. Can I pay in euro?

Yes.

64. Can I pay by credit card?

Yes, you can pay by credit card. I doesn't have to be the credit card you used to make the booking.

65. Do I pay on arrival or on departure?

Guests are required to pay on arrival in cash or by credit card.

66. I made my booking, but I did not get a confirmation e-mail. Is my booking confirmed?

67. Can I book without a credit card?

Yes, you can. When booking in this mannor you would noed to pay 30% of the total amount upfront to our bank account and the rest on arrival. For more information, please send 1.1. How can I book.

68. Can my invoice be made out to my company's name?

69. If I book using a credit card, when will my card be charged?

70. When at the latest can I cancel my booking with paying cancellation costs?

You can cancel without any expenses up to 3 days before arrival.

71. Where can I see the details of my booking?

72. I would like to change my booking. How can I do that?

73. I would like to cancel my booking. How can I do that?

74. I would like to shorten my stay, but the system tells me that there is no availability.

It this case, please contact us at 00385/52-529-400 or at [email protected] and we will shorten your booking.

75. I would like to book an apartment with two bathrooms. Is this possible?

Yes, it is possible. Certain types of apartments have two bathrooms. You would need to book the following apartments to get two bathrooms:

Park Plaza Verudela – Two bedroom apartment (4+2)

Arena Verudela Beach – Superior Two bedroom apartment (4+2)

Verudela Villas Resort - Two bedroom villa first row to the sea (70 m²), Three bedroom villa (94 m²)

Splendid Resort - Two bedroom apartment (5+2) sea view, Two bedroom apartment (5+2)

Horizont Resort – Two bedroom apartment (4+2)

Kažela Resort – there are no apartments with two bathrooms in this resort

Ai Pini Resort – there are no apartments with two bathrooms in this resort

76. I don't want an apartment with a couch instead of a bed. Which apartment should I book?

In case you want an apartment with a bed and not a couch, you need to book one of the following apartments:

Park Plaza Verudela – all apartments have both beds and couches, except the Studio apartment

Arena Verudela Beach – Two bedroom apartment (2+2)

Verudela Villas Resort – all villas have both beds and couches

Splendid Resort – Studio

Horizont Resort – Studio for two persons

Kažela Resort – One bedroom apartment (2+1)

Ai Pini Resort – all apartments have both beds and couches

77. Can I add another person to my booking?

At the bottom of your reservation there is a link you can use to add people to your booking. In case you are having trouble, please contact us at 00385/52-529-400 or at [email protected].

78. Can I book a sea view (or sea side) apartment?

If you wish to have a sea view (or sea side) apartment, it is necessary to book an apartment that has sea view (or sea side) in its name. Then you are sure to get an apartment with a sea view. Certain resorts don't have apartments with sea view. These include Verudela Villas, Kažela Resort and the Ai Pini Resort. In the Arena Verudela Beach Resort some apartments have a limited sea view due to the growth of the trees. This is the reason why there is no apartment with sea view in its name. However, some of the Premium one-bedroom apartments have sea view. You can write down your wishes for a sea view and the reception will do their best to give such an apartment.

79. Can I book an apartment without interior stairs?

In case you want an apartment withour interior stairs (mostly beacuse of small children) you need to book any apartment EXCEPT the following:

Park Plaza Verudela – Two bedroom apartment (3+2), One bedroom apartment (2+2) sea side, Premium one bedroom apartment (2+2) sea side, One bedroom apartment (2+2)

Arena Verudela Beach – none of the apartments have interior stairs

Verudela Villas Resort – Two bedroom villa (67 m²)

Splendid Resort - none of the apartments have interior stairs

Horizont Resort – none of the apartments have interior stairs

Kažela Resort – none of the apartments have interior stairs

Ai Pini Resort – none of the apartments have interior stairs

80. Can I book an apartment on the ground floor, higher floor, in a quieter part of the resort, far away, closer to the front office or in a specific building of the resort?

If you have any special requests relating to the position of the apartment you wish to rent, please write it down in the comments section. Unfortunately, we cannot guarantee you that you will get such an apartment, but we will surely do everything we can to you the apartment you want.

81. How much am I going to be charged if I cancel too late?

The cancellation costs amount the cost of the first night's stay without the extra costs (if you booked any) like meals, pets or similar costs.

82. Are the discounts already included in the price?

Yes, but this refers only to the price of the apartment, not to the price of the meals. The discounts on the price of the meals are deducted on arrival at the front office. Any offer you get from Arena Hospitality Group already includes discounts. This means you don't need to deduct anything from the price you see in an offer.

83. How long is the offer I got by e-mail valid for?

Unless stated otherwise, the offer is valid until the prices change or we run out of availability, whichever comes first.

Resorts

Our Apartment

84. Where can see a list of things to be found in the apartment?

During the reservation process you can see what there is to be found in the room. If you wish to review this information, you can go to our website www.arenahotels.com and the do a search for the same type of apartment or contact us directly at 00385/52-529-400 or at [email protected]

85. Do all the apartments have sheets and towels?

Yes, the apartments have sheets and towels, but not beach towels.

86. Do the apartments have an iron?

No, the apartments do not have an iron.

87. Do the apartments have a hair dryer?

Almost all the apartments have a hair dryer. In the Kažela resort none of the apartments have a hair dryer and in the Horizont resort only the Superior apartments have hair dryers.

88. Do the apartments have a microwave owen?

Yes, but only the apartments in Park Plaza Verudela, Arena Verudela Beach and Ai Pini resorts.

89. Do the apartments have all you need to cook?

Yes, all the apartments have all you need to cook.

90. We have a small baby with us. Is it possible to check-in before the usual check-in time (16 o'clock)?

Yes, it may be possible, but we cannot promise it. In case you arrive in the hotel before 4 pm, please ask if your apartment is already ready.

91. Is there any place where we can leave our luggage (e.g. if we have a late flight)?

Yes, there is a place for your luggage in all the resorts. Please ask at the front office.

92. Do you have apartments adapted to cater to people with reduced mobility?

Apartments suitable for disabled people are available only in Kažela resort (Arena Grand Kažela Campsite) in one of the buildings. If you wish to book these apartments, please contact us before booking at 00385/52-529-400 or at [email protected] to check for availability.

93. Do you have apartments without stairs at the entrance?

Only apartments in Kažela resort (Arena Grand Kažela Campsite) don't have stairs at the entrance. If you wish to book these apartments, please contact us before booking at 00385/52-529-400 or at [email protected] to check for availability.

94. Can we get a cot in the apartment?

Yes, you can.You can add the cot during the booking process.

95. Are pets allowed in the aparments?

Yes, at a charge and we have a two pet maximum. The prices per pet and per day can be seen here:

Park Plaza Verudela – 12,00 euro

Arena Verudela Beach – 12,00 euro

Verudela Villas Resort – 12,00 euro

Splendid Resort – 10,00 euro

Horizont Resort – 10,00 euro

Kažela Resort – 10,00 euro

Ai Pini Resort – 10,00 euro

96. Can the beds in the apartment be separated?

Park Plaza Verudela – yes, except in the Studio apartment

Arena Verudela Beach – no

Verudela Villas Resort - no

Splendid Resort – yes, except the couch

Horizont Resort – yes, except the couch

Kažela Resort – yes (the beds can be separated in the One bedroom apartments, but only in some of Two bedroom apartments)

Ai Pini Resort – yes

97. How often do you change the linen and the towels ?

Towels Linen
Park Plaza Verudela daily every 3 days
Arena Verudela Beach daily every 3 days
Verudela Villas Resort every 3 days every 7 days
Splendid Resort every 3 days every 7 days
Horizont Resort every 3 days every 7 days
Kažela Resort every 3 days every 7 days
Ai Pini Resort every 3 days every 7 days

Resorts

Miscellaneous

98. Can we decide on the spot if we are going to have dinner and/or breakfast in the resort?

Yes, you can.

99. Do the children pay the same price as adults for the meals?

No, they don't, but the discounts are applied on check-in. The price you see in your booking is for adults. The discounts are the following: children up to 6 – 99% discount, 6-12 – 50% discount.

100. Is there a restaurant in the resort (besides the main restaurant)?

Park Plaza Verudela – yes

Arena Verudela Beach – yes

Verudela Villas Resort - no

Splendid Resort - yes

Horizont Resort – yes

Kažela Resort – yes

Ai Pini Resort – no

101. Does the restaurant have a child seat?

Park Plaza Verudela – yes

Arena Verudela Beach – yes

Verudela Villas Resort - yes

Splendid Resort - yes

Horizont Resort – yes

Kažela Resort – yes

Ai Pini Resort – yes

102. Do you have gluten-free/vegan/vegeterian meals?

Yes, all our properites have gluten-free/vegan/vegeterian meals. Please, mention that you need these kindes of meals during the reservation process and on check-in.

103. What are the working hours of the restaurant?

Working hours are subject to change. Please look under the content section of the facility where you are staying or our mobile application.

104. Do I have a parking space secured for my car?

All our resorts have parking spaces, but they are on a first come first served basis. Only the apartments in Arena Grand Kažela have their individual parking spaces.

105. Do you offer transfer services (e.g. to the airport)?

Yes, we do. If you need a transfer, please contact us at [email protected]

106. Is there animation in the resort?

Park Plaza Verudela – yes

Arena Verudela Beach – yes

Verudela Villas Resort – yes

Splendid Resort - yes

Horizont Resort – yes

Kažela Resort – yes

Ai Pini Resort – yes (in hotel Holiday)

107. Do you offer laundry services?

The following resorts have self-service laundrymats:

Splendid Resort, Horizont Resort and the Kažela Resort. In the Ai Pini Resort the laundrymats are located in the nearby hotel Holiday, but it is not self-service. Clothing is handed over to the maid.

108. Do you offer excursions in the resort?

Excursions can only be booked at the Park Plaza Verudela resort. Arena Verudela Beach and Verudela Villa resorts share a reception with Park Plaza Verudela.

109. Is there a rent-a-car in the resort?

Park Plaza Verudela – yes

Arena Verudela Beach – yes

Verudela Villas Resort - yes

Splendid Resort - yes

Horizont Resort – yes

Kažela Resort – no

Ai Pini Resort – no

110. Is there an ATM in the resort?

Yes, all our resorts except the Ai Pini resort have ATMs. There is an ATM around 100 meters from the Ai Pini resort in the Park Plaza Belvedere hotel.

111. What are the beaches like in the resort?

The beaches are mostly rocky or covered in pebbles. We don't have sandy beaches.

112. How far is the center of Pula from the resort?

Park Plaza Verudela – 4,4 km

Arena Verudela Beach – 4,4 km

Verudela Villas Resort - 4,4 km

Splendid Resort – 3,3 km

Horizont Resort – 3,3 km

Kažela Resort – 12,7 km (2,2 km from the center of Medulin)

Ai Pini Resort – 12,3 km (1,2 km from the center of Medulin)

113. Is there public transportation into town?

Yes, but the buses don't go as often from Kažele and Ai Pini Resorts (which are in Medulin cca 10 km from Pula). Other than buses you can get a taxi. You can get a taxi here:

Taxi Cammeo 00385/52313313

Taxi Pula 00385/223228

Eko Taxi 00385/888000

or here https://pulainfo.hr/plan_your_trip/taxi/

114. Can we charge our electric car in your resort?

The Park Plaza Verudela Resort has a charging station. Resorts Arena Verudela Beach, Verudela Villas, Splendid and Horizont are nearby Park Plaza Verudela. Kažela Resort has two charging stations.

115. Do you charge for the sunbeds by the pool?

Park Plaza Verudela – yes, 20,00 euro per day

Arena Verudela Beach – yes, 20,00 euro per day

Verudela Villas Resort - yes, 20,00 euro per day

Splendid Resort - yes, Zone A: 15,00 euro (wooden chairs) + sunshade and Zone B: 12,00 euro (plastic chairs) + sunshade

Horizont Resort – yes, Zone A: 15,00 euro (wooden chairs) + sunshade and Zone B: 12,00 euro (plastic chairs) + sunshade

Kažela Resort – yes, 12,00 euro (sunbeds) and 20,00 euro (canopy)

Ai Pini Resort – no, but there are sunbeds by the pool in hotel Holiday

116. Can we reserve the sunbeds by the pool?

Unfortunately, this is not possible

117. Are we allowed to occupy the sunbeds with towels and come back later?

Unfortunately, this is not allowed.

118. Do you transport lugagge to the apartments?

Yes, free of charge in the following resorts:

Park Plaza Verudela, Arena Verudela Beach, Verudela Villas Resort, Splendid Resort Horizont Resort and the Kažela Resort.Unfortunately, the Ai Pini Resort has no such service available.

119. Can we rent a bike in the resort?

Yes, bikes can be rented in the following resorts:

Park Plaza Verudela, Arena Verudela Beach, Verudela Villas Resort, Splendid Resort, Horizont Resort and the Kažela Resort.

There are no bikes in the Ai Pini Resort, but you can rent them in the nearby town of Medulin (1,2 km from the resort).

120. Do you have a garage? (currently out of function)

Yes, but only in the Park Plaza Verudela resort. The price is cca 7,00 euro per day per car and it is under lock and key. However, we are not accountable for your car and any items left in it.

Mobile Homes

My Booking

121. How can I book?

Individual guests can book in two ways:

If you have a credit card, you can go to our website www.arenacampsites.com/hr/mobilne-kucice-istra and choose one of the offered campsites. Then you need to enter your personal information and the information off your credit card. Having done so, you need to click on the Book button. You will soon get an e-mail confirmation with your booking code. Payment is done on arrival in cash or by credit card (can be different from the one you used to book).
If you don't have a credit card, you can contact us at 00385/52-529-400 or at [email protected] or our booking request webform https://www.arenacampsites.com/en/request. It is important to tell us that you don't have a credit card. You will get an offer with all the information you need to make a bank transfer of ono third of the total price of the booking. When the money arrives, your booking will be confirmed. The rest of the amount is to be paid on arrival. This method of booking can be used only in case you are not arriving in the near future (the next five days) because it is important that the money arrives before you do.

122. I would like to change my booking. How can I do that?

123. I would like to cancel my booking. How can I do that?

In case you are having trouble cancelling your reservation, please contact us at 00385/52-529-400 or at [email protected].

124. Can I add another person to my booking?

At the bottom of your booking confirmation you can find a link used to change the number of people in your reservation. In case you are having trouble doing that, please contact us at 00385/52-529-400 or at [email protected].

125. Can I book a MH in the quiet part of the campsites, far away/close from the front office, a specific mobile home (mobile home number)?

If you want to book MH in a quiet part of the camp, near / far from the reception, you can write a certain MH (a certain number of MH) in the comments of your reservation. Unfortunately, we cannot guarantee that we will be able to satisfy your wish, but we will do everything in our power to make it so.

126. Can I book a MH for less than 3 days?

Yes, it is possible to book a mobile home for 2 days, but with a price increase of 20%.

127. We have a small baby with us. Is it possible to check-in before the usual check-in time?

Yes, it may be possible, but we cannot promise it. In case you arrive to the campsite before 4 pm, please ask if your MH is already ready.

128. Can I pay in euro?

Yes.

129. Can I pay by credit card?

Yes, you can pay by credit card. I doesn't have to be the credit card you used to make the booking.

130. Do I pay on arrival or on departure?

Guests are required to pay on arrival in cash or by credit card.

131. I made my booking, but I did not get a confirmation e-mail. Is my booking confirmed?

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking. There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be the case, please contact us at 00385/52-529-400 or at [email protected]

132. Can I book without a credit card?

Yes, you can. When booking in this manner you would need to pay 30% of the total amount upfront to our bank account and the rest on arrival. For more information, please send 1.1. How can I book.

133. Can my inovice be made out to a company's name?

134. If I book using a credit card, when will my card be charged?

135. When at the latest can I cancel my booking with paying cancellation costs?

You can cancel without any expenses up to 3 days before arrival.

136. How much am I going to be charged if I cancel too late?

The cancellation costs amount the cost of the first night's stay without the extra costs (if you booked any) like pets or similar costs.

137. Have the discounts already been applied?

Yes, all our offers that mention discounts have those discounts deducted from the price. Any price you see at the bottom of the offer does not need to have any discounts deducted from it.

138. How long is the offer I got by e-mail valid?

If not stated otherwise, the offer is valid until the prices change or we run out of availability (whichever comes first).

Mobile Homes

My Mobile Home

139. Does the MH have a hair dryer?

No, none of our mobile homes have hair dryers.

140. Is there a place to leave our luggage before checking in of after checking out?

Yes, you can leave your luggage in the luggage compartment. Please ask at the reception.

141. How many people can sleep in a MH?

All our mobile homes can accommodate 5 people.

142. What are the beds like in your MH?

All our mobile homes have one double bed (140x190cm), two single beds (70x190cm) and one bed hanging off the wall (65x180cm).

143. Can we add a cot in our MH?

Unfortunately, it is not possible to add a baby cot to the mobile home.

144. Are MHs equipped with everything needed for cooking?

Yes, mobile homes are equipped with everything you need for cooking.

145. Do the MHs have sheets and towels?

Yes, all our mobile homes have sheets and towels (for use in a mobile home, not sea towels), but they do not have kitchen towels.

146. When can we check-in/check-out?

Check-in is at 4 pm and check-out is until 10 am.

147. Where can I see the details of my booking?

148. Where can I see what there is in our MH?

During the reservation process you can see what there is to be found in the room. If you wish to review this information, you can go to our website www.arenacampsites.com and the do a search for the same room type or contact us directly at 00385/52-529-400 or at [email protected]

149. How often are the towels and the linen changed?

In all our camps, bed linen is changed every 7 days and towels every 3 days.

Mobile Homes

Miscellaneous

150. Are pets allowed in MH?

Yes, pets are allowed in the mobile homes at a price of 12.00 euros per pet per day, with a maximum of 2 pets per mobile home.

151. Do we have a secure parking spot?

Yes, all mobile homes have one parking space provided and any additional parking space comes at a payment. The price depends on the season.

152. Is there animation in the campsite?

There is animation in all our camps, except in the Arena Runke and Arena Tašalera campsites.

153. Can we wash our clothes in the campsite?

All our campsites have private companies which offer laundry services, except the Arena Tašalera campsite.

154. Is there a restaurant in the campsite?

Yes, all our campsites have restarurant.

155. Is there an ATM in the campsite?

All our campsites have ATMs.

156. What are the beaches in the campsite like?

Arena Medulin Campsite - rocky beaches and beaches with pebbles

Arena Stupice Campsite - rocky beaches and beaches with pebbles

Arena Tašalera Campsite - rocky beaches

Arena Indije Campsite – rocky beaches and one little sandy beach.

157. How far is the center of Pula/Premantura/Medulin from the campsite?

Arena Medulin Campsite – 1,2 km from downtown Medulin

Arena Stupice Campsite - 1,4 km from downtown Premantura

Arena Tašalera Campsite - 1,6 km from downtown Premantura

Arena Indije Campsite – 8,1 km from downtown Pula

158. Is there public transportation into town?

Arena Medulin Campsite - yes, 300 meters from the entrance to the campsite

Arena Stupice Campsite - yes, the stop is right in the campsite

Arena Tašalera Campsite - yes, in Premantura, cca 1,00 km from the campsite

Arena Indije Campsite – yes, in Banjole, cca 1,00 km from the campsite

159. Do you have a charging station for electric cars in the camp?

Unfortunately, we do not have a charging station for electric cars in our camps.

160. Can we rent a bike in the campsite?

Arena Medulin Campsite - yes

Arena Stupice Campsite - yes

Arena Tašalera Campsite - no, but there is in Premantura, cca 1,0 km from the campsite

Arena Indije Campsite – yes

Campsites

My Booking

161. How can I book?

If you have a credit card, you can go to our website www.arenacampsites.com/en/campsites-istria and choose one of the offered campsites. Then you need to enter your personal information and the information off your credit card. Having done so, you need to click on the Book button. You will soon get an e-mail confirmation with your booking code. Payment is done on arrival in cash or by credit card (can be different from the one you used to book).
If you don't have a credit card, you can contact us at 00385/52-529-400 or at [email protected] or our booking request webform https://www.arenacampsites.com/en/request. It is important to tell us that you don't have a credit card. You will get an offer with all the information you need to make a bank transfer of ono third of the total price of the booking. When the money arrives, your booking will be confirmed. The rest of the amount is to be paid on arrival. This method of booking can be used only in case you are not arriving in the near future (the next five days) because it is important that the money arrives before you do.

162. I would like to cancel my booking. How can I do that?

In case you paid the 100,00 euro deposit for the exact lot number, we can trasfer this money for next year or we can give you back the money, but only into the same account you used to pay us in the first place.

163. Can I add another person to my booking?

All the lots are for a maximum of 8 people, except the Standard B lots for 6 people and C lots which are for 4 people. You can always add a person to your booking (on arrival) as long as the number of people is less than the maximum number of people for that type of lot. The glamping tents are meant for 2,4 or 6 people and cannot accomodate more guests.

164. Is it possible to book a specific lot number?

Yes, it is possible, if the lot is available and with a surcharge of 70,00 or 100,00 euro depending on the time you wish to book. You need to send an e-mail to [email protected] with the number of the lot and the dates you wish to book.if the lot is available, we will send you an offer and after your payment the lot will be booked.

165. We have a small baby with us. Is it possible to check-in before the usual check-in time?

Yes, it may be possible, but we cannot promise it. In case you arrive to the campsite before 2 pm, please ask if your lot is already ready.

166. Can I pay in euro?

Yes.

167. Can I pay by credit card?

Yes, you can pay by credit card. I doesn't have to be the credit card you used to make the booking.

168. Do I pay on arrival or on departure?

Guests are required to pay on arrival in cash or by credit card.

169. I made my booking, but I did not get a confirmation e-mail. Is my booking confirmed?

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking. There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be the case, please contact us at 00385/52-529-400 or at [email protected]

170. Can I book without a credit card?

Yes, you can. When booking in this manner you would need to pay 30% of the total amount upfront to our bank account and the rest on arrival. For more information, please send 1.1. How can I book.

171. If I book using a credit card, when will my card be charged?

172. When at the latest can I cancel my booking without paying cancellation costs?

You can cancel without any expenses up to 3 days before arrival.

173. How much am I going to be charged if I cancel too late?

The cancellation costs amount the cost of the first night's stay without the extra costs (if you booked any) like pets or similar costs.

174. Have the discounts already been applied?

Yes, all our offers that mention discounts have those discounts deducted from the price. Any price you see at the bottom of the offer does not need to have any discounts deducted from it.

175. How long is the offer I got by e-mail valid?

If not stated otherwise, the offer is valid until the prices change or we run out of availability (whichever comes first).

Campsites

My Lot/Tent

176. What is there in the tent?

All tents, except the Mini Lodge, have the following:

Air conditioning, kitchen with a microwave, a refrigerator, an induction hob and a filter coffee machine, a bathroom with a shower and a hairdryer, a LCD Flat screen TV, an Espresso machine ILLY, a Safe deposit box, Bed linen (changed every 3 days) and towels (changed every 2 days) included in the price.

The Mini Lodge has:

Air conditioning, Mini fridge, kettle and filter coffee machine, Bathroom with shower and hairdryer, LCD Flat screen TV, Espresso machine ILLY, Safe deposit box, Bed linen (changed every 3 days) and towels 2 days) included in the price.

177. Are there tents that are first row to the sea?

Yes, that would be the Premium Two Bedroom Safari (2+2) and thePremium Three Bedroom Safari (4+2) tents.

178. When can we check-in/check-out?

Check-in is after noon and check-out is until noon. Check-in for the glamping is at 16:00 o'clock and check-out is at 11:00 o'clock.

179. Where can I see the details of my booking?

180. Where can I see a plan of the campsite?

You can see a map of the campsite with all the lots here:

Arena Grand Kažela Campsite – https://www.arenacampsites.com/datastore/filestore/51/Arena-Grand-Kazela-Campsite-2020_05.pdf

Arena Medulin Campsite - https://www.arenacampsites.com/datastore/filestore/51/Arena-Medulin-Campsite-web.pdf

Arena Stoja Campsite – https://www.arenacampsites.com/datastore/filestore/53/Arena-Stoja-Campsite-web-map.pdf

Arena Stupice Campsite - https://www.arenacampsites.com/datastore/filestore/51/2019_Arena-Stupice-Campsite-Map.pdf

Arena Runke Campsite - https://www.arenacampsites.com/datastore/filestore/51/2019_Arena-Runke-Campsite-Map.pdf

Arena Tašalera Campsite - https://www.arenacampsites.com/datastore/filestore/51/Arena-Tasalera-Campsite-_-2019-Map.pdf

Arena Indije Campsite - https://www.arenacampsites.com/datastore/filestore/51/Arena-Indije-Campsite-web-map.pdf

Glamping Arena 199 - https://www.arenacampsites.com/datastore/filestore/51/Arena-One-99-Glamping-Mapa-final.pdf

181. What about electricity?

All the adapter are 220 Volts and 10 Ampere.

182. Do all the lots have water/electricity?

There is electricity on all the lots in all the campsites (except the C lots). Water is available on all the lots in the Arena Grand Kažela Campsite, 4 lots in Arena Stoja Campsite and 16 Premium lots in the Arena Indije Campsite).

183. How strong is the electric current on the lot?

The electric current has the strength of 10 A.

184. Is the lot flat, grassy, shaded, out in the sun, with a tree in it?

Please send all you questions regarding specific lots to [email protected]

185. What is included in the price of the lot?

One of the three options are included in the price: car + tent, car + trailer or a camper.

186. Can I put two campers on 1 lot?

Unfortunately, no.

187. Can I put three tents on 1 lot?

Unfortunately, no.

Campsites

Miscellaneous

188. Does the campsite have Wi-fi?

Yes, all our campsites have Wi-fi.

189.How many pets are allowed?

185. A maximum of two pets are allowed (with a surcharge).

190. Is there a beach for dogs?

Yes, all our campsites have a beach for dogs.

191. Is there animation in the campsite?

There is animation in all our camps, except in the Arena Runke and Arena Tašalera campsites.

192. Can we wash our clothes in the campsite?

All our campsites have private companies which offer laundry services, except the Arena Tašalera campsite. In the Arena 199 Glamping laundry is free of charge.

193. Is there a restaurant in the campsite?

Yes, all our campsites have restarurant.

195. Is there an ATM in the campsite?

All our campsites have ATMs.

195. Is there a supermarket in the campsite?

All our campsites have a supermarket.

196. Is there a bakery in the campsite?

Only the Arena Indije Campsite has a bakery 3 mintues from the campsite, but you can buy bread and buns in the supermarkets in all the campsites.

197. Is there a newsstand in the campsite?

Arena Grand Kažela Campsite – yes

Arena Medulin Campsite - yes

Arena Stoja Campsite – yes

Arena Stupice Campsite - yes

Arena Runke Campsite - no

Arena Tašalera Campsite - no

Arena Indije Campsite – yes

Glamping Arena 199 - no

198. What are the beaches in the campsite like?

Arena Grand Kažela Campsite – rocky beaches

Arena Medulin Campsite - rocky beaches and beaches with pebbles

Arena Stoja Campsite – rocky beaches and beaches with pebbles

Arena Stupice Campsite - rocky beaches and beaches with pebbles

Arena Runke Campsite - rocky beaches

Arena Tašalera Campsite - rocky beaches

Arena Indije Campsite – rocky beaches and one little sandy beach.

Glamping Arena 199 - pebbles

199. How far is the center of Pula/Premantura/Medulin from the campsite?

Arena Grand Kažela Campsite – 2,4 km from downtown Medulin

Arena Medulin Campsite – 1,2 km from downtown Medulin

Arena Stoja Campsite – 3,7 km from downtown Pula

Arena Stupice Campsite - 1,4 km from downtown Premantura

Arena Runke Campsite - 0,65 km from downtown Premantura

Arena Tašalera Campsite - 1,6 km from downtown Premantura

Arena Indije Campsite – 8,1 km from downtown Pula

Glamping Arena 199 Campsite – 7,00 km from downtown Premantura

200. Is there public transportation into town?

Arena Grand Kažela Campsite – yes

Arena Medulin Campsite - yes, 300 meters from the entrance to the campsite

Arena Stoja Campsite – yes, right at the entrance to the campsite

Arena Stupice Campsite - yes, the stop is right in the campsite

Arena Runke Campsite - no

Arena Tašalera Campsite - yes, in Premantura, cca 1,00 km from the campsite

Arena Indije Campsite – yes, in Banjole, cca 1,00 km from the campsite

Glamping Arena 199 - yes

201. Are there charging stations for electric cars in the campsite?

Only the Grand Kažela Campsite and Glampingu Arena 199 have charging stations.

202. Can we rent a bike in the campsite?

Arena Grand Kažela Campsite – yes, in Medulinu 2,4 km from the campsite

Arena Medulin Campsite - yes

Arena Stoja Campsite – yes

Arena Stupice Campsite - yes

Arena Runke Campsite - no, but there is in Premantura, cca 0,65 km from the campsite

Arena Tašalera Campsite - no, but there is in Premantura, cca 1,0 km from the campsite

Arena Indije Campsite – yes

Glamping Arena 199 - yes

203. Can we rent a kayak/kanu in the campsite?

Arena Grand Kažela Campsite – yes

Arena Medulin Campsite - yes

Arena Stoja Campsite – yes

Arena Stupice Campsite - yes

Arena Runke Campsite - no

Arena Tašalera Campsite - no

Arena Indije Campsite – yes

Glamping Arena 199 - yes

204. Is there a diving center?

Arena Grand Kažela Campsite – yes

Arena Medulin Campsite - yes

Arena Stoja Campsite – yes

Arena Stupice Campsite – no, but there is one in Arena Runke Campsite with transportation organized

Arena Runke Campsite – yes

Glamping Arena 199 - no

Arena Tašalera Campsite - no

Arena Indije Campsite - yes

205. Can we rent a fridge?

Yes, you can rent a fridge (Frigo box) in all our campsites. In the Arena 199 Glamping the fridges are in the tents.

206. Can I rent a safe deposit box?

Yes, you can rent a safe deposit box in all our campsite.

207. Is there a pool in the campsite?

Arena Grand Kažela Campsite – yes, the Activity pool with 600 m2 and the Infinity pool with 400 m2 reserved only for the guests of the camping homes and the villas.

Arena Medulin Campsite - no

Arena Stoja Campsite – no

Arena Stupice Campsite - no

Arena Runke Campsite - no

Arena Tašalera Campsite - no

Arena Indije Campsite - no

Glamping Arena 199 - no